Counterwright: Profile Fields privacy policy
Last updated October 23, 2026
Counterwright: Profile Fields is a Shopify app made by Counterwright. It lets a store add its own questions to the Profile page of its customer accounts, and lets the store's customers answer them. This policy explains what information the app handles, why, and what happens to it.
Information about the store
When a store installs the app, Shopify gives us the store's domain and an access token so the app can work with the store. We keep these in our database for as long as the app is installed. The questions the store sets up are saved in the store's own Shopify data, not on our servers.
Information about the store's customers
Customers can answer the store's questions on their account Profile page. Their answers, and the customer ID needed to save them, go directly between the customer's browser and Shopify. Answers are saved on the customer's record in the store's Shopify data, where the store can see and edit them. We don't copy customer answers or any other customer information to our servers.
The app doesn't use customers' names, email addresses, phone numbers or addresses. Customers only see the questions the store has chosen to ask.
How the information is used
We use this information only to provide the app's features to the store. We don't sell it, share it for advertising, use it to profile anyone, or use it for automated decisions about anyone.
Who else handles it
Shopify stores the customer answers and the store's questions. Our hosting provider runs the app and stores the data described under "Information about the store". We don't share it with anyone else unless the law requires us to.
How long we keep it
- When a store uninstalls the app, we delete its access token and session data.
- Shopify asks us to erase a store's data 48 hours after it uninstalls the app, and we delete anything that remains about that store at that point.
- Customer answers stay in the store's Shopify data, under the store's control. When a customer's record is deleted, their answers are deleted with it.
Security
All information moves over encrypted (HTTPS) connections, and data is stored on encrypted servers.
Your rights
If you're a customer of a store that uses Counterwright: Profile Fields, the store controls your answers. You can change them on your account Profile page, or ask the store to see, correct or delete them. Stores can contact us with privacy requests or questions at counterwright.support@gmail.com.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Counterwright, counterwright.support@gmail.com